Privacy Policy

1. Introduction
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Eleride respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and share your information and outlines your rights.
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2. Information We Collect

• Personal Information: We collect personal data such as your name, phone number, email address, and payment details when you create an account, make a booking, or contact customer support.
• Usage Data: We collect data regarding your interactions with our services, such as rental history, location (via GPS tracking of our vehicles), and IP address.
• Device Information: We collect technical information about the device you use to access our platform, including the model, operating system, and browser type.

3. How We Use Your Information

• Service Provision: To facilitate vehicle bookings, payments, and customer support.
• Location Services: To track vehicles for security purposes, route planning, and optimizing vehicle allocation.
• Communication: To send transactional messages such as booking confirmations, alerts, and promotions (with your consent).
• Compliance & Legal: To comply with legal obligations, enforce our terms, and manage claims and disputes.

4. Sharing of Information

• Service Providers: We share your information with third parties for payment processing (e.g., Razorpay).
• Legal Requirements: We may disclose your personal information when required by law or in response to legal processes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

5. Data Security Eleride implements industry-standard security measures, including encryption and access controls, to protect your personal information. However, no system is completely secure, and we cannot guarantee the security of your data.

6. Retention of Data We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights You may access, update, or request the deletion of your personal data by contacting our customer support. You also have the right to object to certain data processing activities or request data portability.

8. Updates to This Policy Eleride may update this Privacy Policy from time to time. We will notify you of any changes via the platform or email. Your continued use of our services constitutes acceptance of the revised policy.

9. Contact Us For any questions regarding this policy, you may reach out to our Data Protection Officer at privacy@eleride.com.